with our 24/7 call services

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            AnswerPlus has been acting as the voice of companies since 1961. We specialize in developing custom communications and customer service solutions with locations in Toronto, Hamilton, Montreal and Edmonton.

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            What we do

            Answerplus provides outstanding customer service to companies of all sizes and offerAnswering services, Call Centre services and Emergency Call services.

            Answering Services

            Answerplus Answering Services provide companies of all sizes with a professional, corporate image on the frontline when greeting callers and potential clients.
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            Call Centre Services

            With offices in Toronto, Hamilton and Montreal and Edmonton, Answerplus is availableto answer your customer calls, emails and chats and keep your businessoperating 24/7.
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            Urgent Call Response Service

            Emergency Response from Answerplus ensures your customer’s critical calls are handled with expertise, and promptly delivered to your on-call personnel.
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            Technology

            Answerplus stays on the cutting edge of telecommunications technology, information security and data integrity with comprehensive disaster recovery plans in place and to ensure we are 99.99% operational so you can truly be there 24/7 for your customers.
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            Culture

            Our point of differentiation is our people and our culture. We far exceed industry standards for employee retention. We are committed to being the best in the industry by nurturing a positive culture within our organization. We measure our success based on the difference that we make – to our employees, to our customers, to our vendors, and to our community.
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            Dedicated Account Managers

            You will be assigned a dedicated Account Manager who will be your voice within Answerplus. Your Account Manager will quickly identify the patterns & flow of your business, offering suggestions for efficiencies. By successfully monitoring performance, we will offer the solutions to potential problems before they escalate.
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            WE SET THE BAR HIGH.

            We ARE THE ONES WHO CARE.

            Unlike organizations that use the mantra customers are the number one priority, we have a slightly different philosophy. At Answerplus we put customers third. Employees are the number one priority. Its a matter of simple logic if they are motivated, happy and have the skills to do the job, they will be excellent at what they do. Excellence will keep callers happy (priority two) which ultimately translates into generating loyalty and repeat business for our clients.

            YEARS IN BUSINESS

            Calls Taken

            HOURS

            DAYS A WEEK

            OUR TECHNOLOGY

            Answerplus is a company that understands the customer interaction on each and every call taken, must be precisely directed and answered. We use technology products from well-known vendors such as Cisco, Microsoft, Hewlett-Packard, Dell, AmTelco and SunWire that allow us to build complex service solutions that respond to the greatest demands in the customer relationship sector.
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            Our HERITAGE

            In 1961, on a shoestring budget of just $800, Dolly Lloyd opened Professional Answering Service (now Answerplus), in a 9 X 9 room in downtown Hamilton.
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            Our VALUES

            At Answerplus we believe that in order to provide our customers with the highest level of service we must put them last.
            As the voice of our customers, our Customer Service Receptionists (CSRs) or Virtual Receptionist as they are often referred to, come first. They must be treated fairly and with dignity, given the training and tools to do their job, they must be well compensated, encouraged, coached and supported.
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            Award winning
            INBOUND Call Centre

            Answerplus is a 24/7, award winning inbound Call Center with locations in Toronto, Hamilton, Montreal and Edmonton specializing in the development of custom communications and customer service solutions for over 50 years.
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            Multi-Branch services

            In every business, one of the most important deliverables is a high customer service experience. In order to achieve that, each branch within a company must ensure that they are delivering service which is consistent with the expectation of the brand. Unchecked, each branch which falls below the national average can severely impact the image of a company.

            Consistent Service

            Providing the best customer experience begins with standardization and ends with customization. Using a single call center allows your business to monitor seasonal patterns, branch expenses, customer satisfaction rating and overall national and regional averages – so you can ensure that a branch never falls through the cracks again.

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            Answerplus quickly become experts in your business. Allowing your brand to enjoy the rewards that come from a call center who understands your company, your services, and your customers.

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            Buy more, save more. Answerplus customers enjoy discounted rates and flexible service options. Not all branches require the same service so Answerplus allows our customers to pick and choose what they require for each location. Customizing services allow your company to benefit from increased service levelsat a fraction of the cost.

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            At Answerplus our customers are assigned a dedicated account manager, who will become an extension of your business. Your Answerplus Account Managers can identify the patterns & flow of your business, successfully becoming another pair of eyes monitoring performance, looking for efficiencies and offering solutions to potential problems before they escalate.

            TESTIMONIALS

            Whats in a voice?
            Plenty when it comes to handling calls.

            “Answerplus has a positive can do attitude, which is why it was chosen to provide the OIS After-Hours Emergency Interpreter Service.” Canadian Hearing Society

            “Answerplus is committed to customer satisfaction, and it is clear that they take pride in providing that service. Answerplus has contributed to Enbridge Electrics success as Ontarios leading smart submetering provider.” Enbridge Electric Connections

            “Because of the care, attention to detail, technology and knowledge that Answerplus provides, VONs migration to Answerplus was seamless and transparent for our staff, clients and customers.” VON Canada

            “Answerplus understands that our companys credibility and commitment to our customers/ clients is most important. Their CSRs provide a professional and consistent level of service. Thinkway Toys

            Have an inquiry?
            We'll answer the call.
            1-866-615-3433

            Call 1-866-615-3433 toll free for Answerplus sales enquiries or please complete the form below and a representative will contact you within 24 hours.

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